Jack's Lawn & Landscape Customer Reviews

Excellent service! Friendly and professional. Best in the Valley! Call them for all your landscaping needs. I'd recommend it highly 👌

Professional staff, good quality, efficient service! Will hire again!

UPDATING REVIEW 11/13: I just received a call from the owner of this company, who was incredibly polite, professional, and took time to really listen to my experience. He even apologized and validated that some of the less-than-stellar moments were not ideal, or what they are striving to achieve as a small business. He took this opportunity as a learning and growing experience, and I could really tell he was being genuine in the way he spoke to me. The sincerity went a long way. In fact, my husband and I will be hiring them again in the future, and I look forward to a second chance experience with Jack's, with improved communication. (Also, our grass is doing great) Thank you for valuing your customers in this way! Our experience: We were told that work would begin weeks ago on a Monday, and would take about 3 days to complete. Monday rolls around and no one shows up, no one calls, nothing. Tuesday: no one shows up, no one calls, or returns our calls from the day prior. The third day, around noon, a couple of guys pull up to my house, and I go outside to greet them. They look confused when they see me and I ask if they are here to work on the lawn. They say yes. I tell them to watch out for an underground hornets nest and point to it. One of the men walks up to it and proceeds to spit a loogie down into the nest in front of me. I was completely grossed out and highly uncomfortable. They worked for a half a day and never returned the rest of the week. Again, zero contact. After many calls, attempting to gain clarity on when they would be working on our yard, my husband was able to speak to someone who finally revealed that they are "behind schedule" due to rain. They said the crew would be back over some time next week to keep working. The following Monday, I'm working from home, and hear some random person walking all around my yard and the side of my house. He drove up early in the morning in an unbranded car, did not introduce himself, and it actually freaked me out so bad that I nearly called the cops. Turns out it was just one of the landscapers checking out the work that was already done, which my husband was able to confirm after (again) reaching out to them to inquire if they had come to the house.The rest of the week they never returned, with (again) zero outreach. Finally, the third week later, after many calls and texts back and forth, they show up two days in a row to complete the job. Again, no knocks on the door, no communication whatsoever. They finished on that Wednesday, and not once contacted us to let us know the job was actually done. They rolled out sod in our backyard, and never gave us instructions on how to care for it or what to even do with it. As a brand new homeowner, I'm relying on the professionals to explain to me what work they did. Keep in mind, we had no idea if they were still working on the yard due to zero communication throughout this entire experience. We thought perhaps they had more they were working on, as we had several things they were doing. How hard would it have been for someone to knock on the door, let us know they were done, and asked if we had any questions??? It is now the Monday after. 6 days after the sod was initially laid. We (once again) had to reach out to THEM to ask if they were finished with the job, and what our after care instructions are. They confirmed they were done and we are supposed to water the grass until it's soaking, twice a day. I now have to go outside and water my grass at 8pm at night, as I'm fearful it's already dead. 2 minutes of communication would have resolved this. I understand being behind schedule due to circumstances out of your control. But as the consumer paying thousands of dollars to have work done, I should not have to beg you to contact me back to let me know when you'll be showing up, and to have a progress update every now and then, especially when you claim to be finished with the project we're paying for. I'm trusting you as the professionals to communicate appropriately.

I would recommend them to anyone. Casey and his crew did a great job. Professional, courteous and I couldn't be happier with the job they did. They went above and beyond what I expected. They will always be the first call I make.

Great work, great crew, very reasonable prices. Definitely will use again in the future.

They did a great job removing and trimming some of our trees. They were professional, efficient and left the area very clean. The next day, the manager came to review the work and decided that they would trim a nearby tree for no charge. Very friendly and responsive staff when you call. I’d recommend them for their tree services.

Casey and Jame's came out to my home and laid sod on some newly landscaped area in the back yard. They we very efficient and worked hard. Very Kind and Professional. It looks amazing!

Do NOT hire this landscaping crew to perform any services for your company or home. Results are unpredictable: sometimes good, sometimes bad. Owner, Tom, appears at work site and is often verbally abusive to employees for insignificant matters that are easily corrected. Crew has very high turnover. Tom is argumentive with employees and has outbursts of anger. Tom is known to be confrontational with clients who question the on-site performance of crew and quality of lawn work. There are other landscapers in the Fox Cities that are better organized and deliver better quality in service.

Very professional office staff, and they offer small engine service

Jack’s just finished a project for us today, in Kimberly. They removed a large tree, replaced our damaged front lawn with sod, and re-seeded the terrace. It turned out beautiful, and we are so pleased that I had to write this recommendation. Their work crew is friendly, professional, and hard-working. All debris was quickly cleaned-up and removed. We booked the project in May, and their start date was close to the date they initially projected. Their pricing is very fair too. Thank you Jack’s! Sue and Dennis H. Kimberly 6/30/22